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b9998 FAQ – Answers to Your Most Asked Questions

Everything you need to know about your b9998 account — deposits in PKR, withdrawals, cricket and PSL betting, bonuses, slot games, login issues and account security. If you cannot find what you are looking for here, our support team is available around the clock.

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Pick a topic below to jump straight to the relevant FAQ section, or scroll through the full list at your own pace.

Registration & Account

How to create a b9998 account, verification requirements, age policy and what information you need to get started as a Pakistan player.

Deposits in PKR

Accepted payment methods including JazzCash, Easypaisa, Raast and bank transfer. Minimum deposit amounts, processing times and how to top up your balance.

Withdrawals

How to request a withdrawal to your JazzCash or bank account, how long it takes, minimum amounts and what to do if a withdrawal is delayed.

Bonuses & Promotions

Welcome bonus eligibility, how to claim reload offers, wagering requirements explained in plain language and how to check your active bonus status after login.

Cricket & Sports Betting

How live cricket betting works on b9998, PSL match odds, how to place a bet, understanding bet types and what happens to your bet if a match is abandoned.

Account Security

Password resets, OTP verification, how to protect your account, what to do if you suspect unauthorised access and how to enable extra security on your b9998 account.

About This Page

Your Complete b9998 Help Guide

This FAQ page covers the questions that Pakistan players ask most often about b9998. Whether you are brand new to the platform or a regular player running into a specific issue, the answers below are written to be straightforward and practical — no jargon, no runaround.

b9998 is designed from the ground up to work well for players in Pakistan. Everything from the payment methods to the sports betting markets reflects what Pakistani users actually want — cricket first, PSL throughout the season, T20 internationals, live casino, and a growing slots library. When questions come up, this page should be your first stop.

If your question is not covered here, you can reach the b9998 support team via live chat from inside your account at any time. The support team is available 24 hours a day, 7 days a week.

Registration & Account

Registration & Account Questions

Creating a b9998 account takes under two minutes. Click the Register button at the top of any page. You will be asked for your mobile number or email address, a password and your date of birth for age verification. Once you submit your details, a verification code is sent to your mobile. Enter that code to activate your account and you are ready to deposit and play.

You must be 18 years or older to register and play on b9998. This applies to all account types and all players regardless of location. Age verification is part of the registration process and b9998 reserves the right to request documentation to confirm your age at any point.

No. Each player is permitted one account only. Creating duplicate accounts — whether using the same mobile number, email address or different personal details — is against the b9998 Terms and Conditions. If multiple accounts are detected, all accounts may be suspended and balances may be withheld pending review.

Log in to your account and go to Account Settings. From there you can update your email address, mobile number and notification preferences. For security-sensitive changes like phone number updates, b9998 may ask you to verify your identity before the change takes effect. If you run into any issues, contact live chat support.

To close your account, contact the b9998 support team via live chat and request account closure. Before closing, make sure you have withdrawn any remaining PKR balance. If you are closing your account for responsible gaming reasons, you can also use the self-exclusion tool inside your account settings — this allows you to set a cooling-off period rather than permanently closing the account.
Deposits

Deposit Questions

b9998 supports JazzCash, Easypaisa, Raast, direct bank transfer and major debit and credit cards including Visa and Mastercard. All deposits are processed in PKR, so there are no currency conversion charges. Mobile wallet options like JazzCash and Easypaisa are the fastest — funds typically appear in your account within a few minutes of completing the transfer.

The minimum deposit on b9998 varies slightly by payment method but is designed to be accessible for all Pakistan players. JazzCash and Easypaisa deposits start from a low PKR threshold so you can top up with a small amount to try things out. Check the Deposit page for the exact current minimum for each payment method, as these may be updated periodically.

JazzCash and Easypaisa deposits are usually instant or take no more than a few minutes. Raast transfers typically reflect within 5 to 15 minutes. Bank transfers can take longer depending on your bank — usually between 30 minutes and a few hours during banking hours. If your deposit has not appeared after a reasonable wait, check your transaction history and contact support with the payment reference number.

First, wait 15 minutes as network delays can occasionally hold things up. If the amount still has not appeared, note down the JazzCash transaction ID from your confirmation message and contact b9998 support via live chat. Provide the transaction ID, the amount and the approximate time of the transfer. The support team will investigate and resolve the issue, usually within a short time.

b9998 does not charge any platform-side fees on deposits. However, your payment provider — such as your bank or mobile wallet — may apply their own transfer charges. JazzCash and Easypaisa typically have minimal or no charges for transfers within Pakistan. Always check with your payment provider if you are unsure about fees on their end.
Withdrawals

Withdrawal Questions

Log in to your account and navigate to the Withdrawal section. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you wish to withdraw and confirm the request. Make sure your withdrawal account details match the ones on your b9998 profile. For detailed steps, visit the Withdrawal page.

JazzCash and Easypaisa withdrawals are typically processed within a few hours of the request being approved. Bank transfers can take one to two business days depending on your bank. Withdrawal processing times may be slightly longer during peak periods such as major PSL match days when transaction volumes are higher. You will receive a notification once your withdrawal is approved and sent.

Withdrawals can be placed on hold for a few reasons: identity verification may be required if this is your first larger withdrawal, an active bonus with incomplete wagering requirements may be attached to your balance, or the account security team may have flagged the transaction for a routine check. Log in and check your account notifications for any pending action items. If nothing is shown, contact live chat support with your withdrawal reference number.

Yes, both apply. Minimum withdrawal amounts are set per payment method and are designed to be reasonable for Pakistan players. Maximum withdrawal amounts may apply on a per-transaction or per-day basis. VIP players typically enjoy higher withdrawal limits as part of their tier benefits. For specific figures, visit the Withdrawal page or contact support.
Bonuses & Promotions

Bonus & Promotion Questions

New players who register and make their first deposit on b9998 are eligible for a welcome bonus. The exact offer, including the bonus percentage and maximum bonus amount in PKR, is shown on the Promotions page. Welcome bonuses are subject to wagering requirements which must be completed before any bonus-derived winnings can be withdrawn. Always read the terms of each promotion before claiming.

A wagering requirement is the number of times you need to play through a bonus amount before it converts to real withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 before that bonus balance becomes withdrawable. Different games contribute at different rates — slots usually count at 100% while live casino games may count at a lower rate. The exact contribution rates are listed in each promotion's terms.

After logging in, go to the Bonuses or Promotions section in your account dashboard. There you can see all active bonuses, the wagering progress for each one, the expiry date and any conditions still to be met. If a bonus is not showing after you believed you had claimed it, contact live chat support and provide the promotion name and the date you made the qualifying deposit.

Yes. b9998 runs regular reload bonuses and seasonal promotions for existing players. These are often tied to major cricket events like PSL matches or T20 internationals, giving Pakistan players additional incentives during big games. Check the Promotions page regularly and make sure your account notifications are enabled so you do not miss limited-time offers.
Cricket & Sports Betting

Cricket & Sports Betting FAQ

Yes. b9998 offers live in-play betting on PSL matches throughout the season. Odds are updated continuously as the game progresses — after each ball, wicket or over — so you can react to what is happening on the pitch in real time. To bet live, simply log in during a match and navigate to the live sports section.

b9998 offers a wide range of cricket bet types including match winner, toss winner, top run scorer, top wicket taker, total runs over/under per over, first wicket method and many more. For T20 and PSL matches, there are also ball-by-ball markets available during live play. The exact markets available depend on the specific fixture.

If a cricket match is abandoned before a result is determined, bets are generally voided and your stake is returned to your b9998 balance. For matches where a DLS result is applied, the official result stands and bets are settled accordingly. Specific settlement rules are listed in the b9998 sports betting terms. In all cases, your stake is never lost due to a match being cancelled.

Yes. Alongside cricket, b9998 covers major football leagues and tournaments, as well as a growing esports section featuring popular titles. Pakistan players who follow football alongside cricket will find familiar competitions available on the platform. The esports section is especially popular with younger players looking for markets beyond traditional sports.
Account Security

Account & Security FAQ

On the login page, click "Forgot your password?" and enter your registered mobile number or email. A reset code will be sent to your phone. Enter the code on the reset page, choose a new strong password and confirm. Your account will be accessible immediately with the new password. If you do not receive the reset code, check your signal and try again after 60 seconds.

Act immediately. Change your password right away using the forgot password option. Then contact b9998 support via live chat and explain the situation — they can place a temporary security hold on your account while the issue is investigated. Do not share your OTP or password with anyone, including people claiming to be b9998 staff. The real b9998 support team will never ask for your password.

The OTP is part of the two-step login verification that b9998 uses to protect your account. It is triggered when logging in from a new or unrecognised device. Once you log in successfully on a device, that device is remembered and OTP prompts become less frequent. If you are getting an OTP on every login even from your regular phone, it may be because your browser is set to clear cookies after each session — which makes b9998 treat it as a new device each time.

A strong b9998 password should be at least 10 characters long and include a mix of uppercase letters, lowercase letters, numbers and at least one special character. Avoid using your phone number, date of birth or common words. Do not use the same password you use for your email or social media accounts. If you ever suspect your password has been compromised, change it immediately from Account Settings.
App & Platform

App & Platform Questions

Visit the Download page on the b9998 website to get the app for your device. Android users download a direct APK file — you will need to allow installation from unknown sources in your phone settings before installing. iPhone users can access the iOS version through the same page. Only download b9998 from the official website — do not use third-party app stores or links shared on social media.

Yes. The full b9998 platform — including slots, live casino tables with real dealers, sports betting and cricket markets — is accessible through the app. The mobile experience is optimised so that game graphics, live streams and betting interfaces all work smoothly on standard Pakistani mobile networks. Your account balance, bonuses and history are all synced in real time between the app and the website.

Slow loading is usually caused by a weak internet connection or a browser with a full cache. Start by clearing your browser cache and cookies, then refresh the page. If the problem continues, try a different browser or switch to the b9998 app which is often faster on mobile data. If the site appears completely unavailable, check whether your network provider is experiencing issues in your area.
Still Need Help?

Our support team is available 24 hours a day, 7 days a week. If your question is not covered in this FAQ, reach us via live chat inside your account.

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Supported Payments
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All transactions in PKR. No conversion fees.

Sports Available
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Responsible Gaming: b9998 is for adults aged 18+ only. Set your own deposit limits, time limits and use self-exclusion tools available in your account settings at any time.
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Join b9998 Today & Start Playing

Register your b9998 account in under two minutes. Deposit in PKR via JazzCash, Easypaisa or bank transfer, claim your welcome bonus and place your first bet on live cricket, PSL or your favourite slot games — all from one platform built for Pakistan players.

  • Fast account setup — mobile number or email
  • Deposits in PKR via JazzCash & Easypaisa
  • Live cricket & PSL betting markets
  • Hundreds of slot games & live casino tables
  • 24/7 support in English for Pakistan players
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Responsible Gaming Reminder: Gaming is for entertainment and should always be kept within personal budget and time limits. b9998 is for adults aged 18 and above only. If gaming is affecting your daily life, finances or relationships, use the self-exclusion tools in your account or contact our support team. There are no guaranteed winnings — play responsibly. Read our Responsible Gaming guide